Make a Payment
If one of the payment buttons did not work on the previous website pages, you can total your amount and send funds through PayPal or Venmo using [email protected] as the sending account. Be sure to spell the email address correctly!!
Be sure to fill out the amount correctly, add the shipping charges if noted on the product page.
If the delivery address is in Michigan, add 6% sales tax to the total including shipping charges.
If you need assistance with the payment process, contact Ron for Assistance - contact information is below.
I work Monday through Friday 9am to 7pm according to the clock below...Eastern Time
Be sure to fill out the amount correctly, add the shipping charges if noted on the product page.
If the delivery address is in Michigan, add 6% sales tax to the total including shipping charges.
If you need assistance with the payment process, contact Ron for Assistance - contact information is below.
I work Monday through Friday 9am to 7pm according to the clock below...Eastern Time
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REPAIRS
Thank you for using our computer repair services. Please read Repair Terms carefully so that you fully understand this process.
1) TIME ESTIMATE - All repairs are worked on in the order in which they are received. Common repair turnaround times are 2 to 4 weeks from the date they are received into our office and may be longer if extensive repair at our remote repair facility is required, the problem is intermittent and needs extensive testing to identify the root cause, or if parts need to be ordered. These are all unknowns until the inspection has been completed, so expect to be without your computer or biofeedback for a while.
2) YOUR BACKUP - Because of the extensive time it may take to repair your computer please be sure to download, install, and activate the biofeedback software on your backup computer. All businesses should have a backup computer. If you don't, please consider purchasing one. We cannot be held responsible for business "downtime". It is your responsibility to have a backup for each component of your biofeedback system if your business or your health depends on your biofeedback system.
3) DIAGNOSTIC FEE - In-house repairs require extensive diagnostic labor. If upon receiving your repair quote you decide NOT to repair your computer, you will be charged a $95 Diagnostic Fee to cover our expenses for the inspection, problem diagnosis, and quote. Return shipping fees will also be charged if you wish to have us ship your computer back to you.
4) CORRESPONDENCE - The technician working on your repair may need to contact you with questions. This will be done by both phone and email. It is important that you check your emails and voice messages frequently while we are working on your repair. If anything changes or you need to make any additions to your request email [email protected]
5) in an email, please let us know the specifics of the device or computer you are sending in for repair....and please...be specific.....details are required. Provide a detailed description of the problems you are experiencing. Provide details about the equipment you are sending, Pictures are helpful if they can be sent. Error codes on software problems are needed if an error code was displayed. I hope you are getting the point...Details are extremely helpful to the repair technician.
1) TIME ESTIMATE - All repairs are worked on in the order in which they are received. Common repair turnaround times are 2 to 4 weeks from the date they are received into our office and may be longer if extensive repair at our remote repair facility is required, the problem is intermittent and needs extensive testing to identify the root cause, or if parts need to be ordered. These are all unknowns until the inspection has been completed, so expect to be without your computer or biofeedback for a while.
2) YOUR BACKUP - Because of the extensive time it may take to repair your computer please be sure to download, install, and activate the biofeedback software on your backup computer. All businesses should have a backup computer. If you don't, please consider purchasing one. We cannot be held responsible for business "downtime". It is your responsibility to have a backup for each component of your biofeedback system if your business or your health depends on your biofeedback system.
3) DIAGNOSTIC FEE - In-house repairs require extensive diagnostic labor. If upon receiving your repair quote you decide NOT to repair your computer, you will be charged a $95 Diagnostic Fee to cover our expenses for the inspection, problem diagnosis, and quote. Return shipping fees will also be charged if you wish to have us ship your computer back to you.
4) CORRESPONDENCE - The technician working on your repair may need to contact you with questions. This will be done by both phone and email. It is important that you check your emails and voice messages frequently while we are working on your repair. If anything changes or you need to make any additions to your request email [email protected]
5) in an email, please let us know the specifics of the device or computer you are sending in for repair....and please...be specific.....details are required. Provide a detailed description of the problems you are experiencing. Provide details about the equipment you are sending, Pictures are helpful if they can be sent. Error codes on software problems are needed if an error code was displayed. I hope you are getting the point...Details are extremely helpful to the repair technician.
SHIPPING INSTRUCTIONS
1) Package the equipment carefully and securely. Use an anti-static bag if available. Have it packaged for you at a UPS Store for FedEx Kinkos if you do not have the appropriate packaging materials. Incoming shipping damage is not our responsibility, so please be sure to package it well and you might consider insuring the package as well.
2) Include a copy of this email or a note with your name and contact information on it so that if your name and address is not on the shipping label, we know who it came from. Also, if the shipping label is damaged or removed from the box during shipping, your contact information will be on the inside of the package. Its a good idea!
3) International customers should have a detailed discussion with Ron prior to shipping. There may be return issues, customs issues, and details that need to be discussed about the commercial invoice and product value that need to be discussed before you ship the package.
3) DO NOT select the Signature Required option for this shipment as it will add cost to your shipment, and most likely will only delay the return. The delivery location has an outside delivery box, and is safe and secure without needing a person there to receive it.
Ship to:
Ron Verhaeghe
4378 Wieman Rd
Beaverton MI 48612
4) Please email a copy of your shipping receipt, or type your tracking number into an email and send to [email protected] so we know when to expect the shipment.
Please let us know if you have any questions at the contact information above.
2) Include a copy of this email or a note with your name and contact information on it so that if your name and address is not on the shipping label, we know who it came from. Also, if the shipping label is damaged or removed from the box during shipping, your contact information will be on the inside of the package. Its a good idea!
3) International customers should have a detailed discussion with Ron prior to shipping. There may be return issues, customs issues, and details that need to be discussed about the commercial invoice and product value that need to be discussed before you ship the package.
3) DO NOT select the Signature Required option for this shipment as it will add cost to your shipment, and most likely will only delay the return. The delivery location has an outside delivery box, and is safe and secure without needing a person there to receive it.
Ship to:
Ron Verhaeghe
4378 Wieman Rd
Beaverton MI 48612
4) Please email a copy of your shipping receipt, or type your tracking number into an email and send to [email protected] so we know when to expect the shipment.
Please let us know if you have any questions at the contact information above.